Multiple Choice

Unit I Business Communication Textbook: Guffey, M. E., & Loewy, D. (2015). Business communication: Process and product (8th ed.). Stamford, CT: Cengage Learning.

Multiple Choice Question 1 You have just completed the report on the biggest project that has ever been assigned to your department. Because you are up against the deadline and in a rush, you hastily forward the report to your supervisor. Suddenly, you realize that you forgot to proofread the report and you know that you have used several words that are possibly misspelled or used incorrectly. There may have even been empty words and redundant phrases. This was a onetime shot at impressing upper management and it has just gotten away from you. This is what a communication tragedy looks and feels like. How could this situation have been avoided? Avoid informal research methods. Apply phase three of the 3×3 writing process. Investigate primary sources more thoroughly. Consider the secondary audience. Question 2 Classify the communication barrier that has most likely occurred in the following scenario: You deliver a presentation in which you try to persuade the board of directors to approve a new policy to allow workers to bring their pets to work on Fridays. You provide research which indicates increased worker motivation when they are around their pets, an employee survey showing 99% approval for this project, and a strategic rotation to allow staff to take walk breaks throughout the day so as not to interfere with production rates at work. You reason that this initiative would build camaraderie and enhance the organizational culture. You notice that several members are texting or looking at their laptops during your presentation. You also notice that you have failed to proofread your message for grammatical errors and the handouts contain typos, which could bring your credibility into question. The board votes and your proposal misses approval by one vote. Which barrier could have contributed to the no vote? Adaptation Parallelism Bias-free language Distractions Question 3 The three step writing process includes prewriting, drafting, and revising a message. According to Guffey and Loewy (2015), in which step should the writer carefully conduct research or gather background data to include in the message? Drafting Revising Pacing Rewriting Question 4 Choose the statement below that employs the “you” view in order to demonstrate a message that is more audience focused. We respectfully request that the proposal to institute a business casual dress be approved. Friday is the only day that I can promise a quick response to customer inquiries; I am swamped with meetings during the first half of the week. Our delivery truck can be on the road promptly. If you need a fast response, please submit your request by Wednesday. Question 5 When conducting research, it is important to determine if the source you choose to support your viewpoint is current, relevant, and credible. You are putting a proposal together to lengthen the workdays in an organization to 10 hours a day in order to shorten the workweek to four days a week. You decide to interview employees in the company by having them fill out a survey and find that 98% of staff members are in favor of this change. You use this data to enhance your proposal. What type of research did you just conduct by gathering data and using it to support your proposal? Survey outline methods Informal research methods Brainstorming methods Formal research methods Question 6 Choose the best answer for each item. A. Active voice B. Purposeful C. Encoding D. Channel E. Communication barriers F. Prewriting G. Drafting H. Clich�s I. Persuasive appeals J. Buzzwords K. Decoding L. Biased language • Female doctor, woman attorney, boys in the mailroom are examples. • Technical expressions that have become fashionable and often are meant to impress rather than express. • Expressions that have become exhausted by overuse and may be difficult to explain to those from another culture such as good to go are called: • In this type of sentence, the subject, or the actor, performs the action such as Erica must submit a tax return • The medium over which the message travels to the receiver is called: • Converting an idea into words or gestures that will convey meaning is • Translating a message from its symbol form into a meaning is the process of: • Bypassing, differing frames of reference, lack of language skill, and distractions are types of • This phase of the writing process involves analyzing the audience and your purpose for writing • This phase of the writing process includes researching, organizing, and then composing the message.